1) I'm struggling to log in with my username and password.
If you are registered on the site already and have forgotten your details you can go to My Account at the top of the website and click on the account reminder form on the page.
2) Do you ship worldwide?
Yes, we do ship worldwide but only to selected countries. If you need confirmation that we ship to your address feel free to contact us on firstname.lastname@example.org.
3) When will I receive my order and how is it sent?
We aim to dispatch all orders within 1 working day. We will keep you informed on the progress of your order via our email. We will issue a dispatch confirmation when your order has been sent from our warehouse. Next Day Delivery (when selected at the checkout) will arrive with you the next working day. Cut off time to order before is 10:30 PM Monday - Friday and 3 PM on Sunday.
4) What is your returns policy?
We offer no quibble refunds less the P&P charge within the first 14 working days of receipt as long as goods received in the same condition they were sent. Any item purchased on the website can be returned for a refund including Sale & Clearance items. Just contact us at email@example.com.
5) Can I get a refund if my item is no longer suitable?
YES, you can have a refund as long as the item is returned within 14 days from receipt brand new and unworn with all labels & tags intact.
6) Do I have to pay for postage if I'm returning an item?
Returns postage is the responsibility of the user unless the item is faulty. Please contact us if this is the case, we suggest purchasing a tracked delivery service to return the items. Make sure you keep your postage certificate as well as proof, in case you're returned parcel goes missing.
7) How long does it take for a refund?
Refunds are usually made the day we receive your item as long as it is received within our returns timescale. Returns received on a Saturday will be processed on Monday. Your refund can take several days to appear on your statement which is totally dependent on your card issuer and out of our control.
8) Are my details kept private?
Your details are not shared with any other party and stored following data protection and anti-spam legislation.
9) What shall I do if I have any queries/problems?
Feel free to contact us directly at firstname.lastname@example.org.
10) Does the price shown include VAT?
ALL prices on the Website are the actual price you PAY which includes VAT but your invoice will show the VAT breakdown. NO VAT is added to the price displayed on the website. All UK & EU buyers pay UK VAT which is included in the website displayed price.
11) Can I cancel my order?
We can only cancel/ amend order details if your order has not gone into our warehouse for processing. Please contact us via email and we will try our best to honour your request however we can not guarantee any changes will be made.